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Logistics Policy
Last Updated: August 10, 2026
Thank you for shopping at Upteg.shop. We are committed to providing reliable, secure, and efficient shipping services.
This Logistics Policy explains how we process, ship, track, and deliver orders placed through our website. It also provides important information regarding shipping times, delivery delays, customs, order changes, and address requirements.
1. Shipping Destinations
We currently ship orders to the following countries:
Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Romania
Bulgaria
Greece
Estonia
Latvia
Lithuania
If your destination country is not listed above, please contact our Customer Support team before placing an order.
Shipping availability may vary depending on the product, destination, and current logistics conditions.
Unless otherwise stated during checkout, applicable taxes may be included in the product price. However, additional customs duties, import taxes, customs clearance fees, or other government charges may apply depending on the destination country and applicable local regulations.
2. Shipping Methods
We work with established international and regional logistics providers to provide safe and reliable delivery.
Depending on the destination and logistics availability, orders may be delivered through carriers such as:
UPS
FedEx
DHL
DPD
GLS
Other authorized regional courier services
The shipping carrier is selected based on the delivery destination, product availability, warehouse arrangements, and applicable logistics conditions.
Shipping Costs
Free standard shipping is available for eligible orders.
If additional shipping charges apply, the applicable amount will be displayed during checkout before you complete your purchase.
3. Order Processing
Orders are generally processed after payment has been successfully confirmed.
Processing Time
1–3 business days
Please note:
Orders placed on weekends or public holidays will generally be processed on the next business day.
Our standard warehouse processing days are Monday through Friday, excluding public holidays.
During major promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.
Orders may require additional processing time if payment verification or additional information is required.
Processing time does not include the shipping transit period.
4. Estimated Delivery Time
Our estimated delivery period consists of:
Order Processing: 1–3 business days
Shipping Transit: 5–10 business days
Estimated Total Delivery Time
Approximately 6–13 business days
Delivery times are estimates only and are not guaranteed unless otherwise required by applicable law.
Actual delivery times may vary depending on factors including:
Destination country and region;
Local courier operations;
Customs clearance;
Seasonal shipping volume;
Weather conditions;
Transportation disruptions;
Public holidays;
Incorrect or incomplete shipping information; and
Other circumstances beyond our reasonable control.
5. Order Tracking
Once your order has been shipped, we will generally send a shipping confirmation email containing available tracking information.
Depending on the shipment, this may include:
Tracking Number;
Shipping Carrier; and
Tracking Link or Tracking Information.
Please allow approximately 24–72 hours after shipment for tracking information to become active or display the first update.
Tracking updates may occasionally be delayed due to weekends, public holidays, customs processing, or high shipping volumes.
If your tracking information has not been updated for an extended period or you have difficulty tracking your package, please contact our Customer Support team.
6. Delivery Delays
We make reasonable efforts to deliver orders within the estimated delivery period. However, delays may occur due to circumstances beyond our reasonable control.
These circumstances may include:
Severe weather;
Natural disasters;
Customs inspections or clearance delays;
Airline or freight disruptions;
Transportation restrictions;
Courier workload or operational issues;
Public holidays;
Strikes or other transportation interruptions; and
Force majeure events.
If your order has not arrived within the estimated delivery period, please contact Customer Support and provide your order number and tracking information.
We will make reasonable efforts to assist you in checking the status of your shipment.
7. Order Changes and Cancellation
Before Shipment
Before your order has been dispatched, you may contact us to request:
Order cancellation;
Shipping address correction; or
Other order modifications, subject to product availability.
We will make reasonable efforts to accommodate requests received before shipment. However, changes or cancellations cannot be guaranteed once order processing has started.
After Shipment
Once an order has been shipped, it generally cannot be:
Cancelled;
Modified;
Redirected to another address; or
Stopped while in transit.
If a shipment is refused by the recipient or returned to our warehouse, any applicable refund will be handled in accordance with our Returns & Refund Policy.
Where permitted by applicable law, actual shipping, handling, return, or other applicable costs may be deducted from the refund amount.
Customers are strongly advised to carefully verify all shipping information before submitting an order.
8. Customs, Taxes, and Duties
Depending on the destination country and applicable local regulations, an international shipment may be subject to:
Import duties;
Value Added Tax (VAT);
Customs clearance fees;
Import taxes; or
Other government-imposed charges.
Such charges are determined by the customs authorities of the destination country and may be the responsibility of the recipient unless otherwise required by applicable law or expressly stated during checkout.
Customs procedures may also cause delivery delays.
If you have questions about potential customs charges, we recommend contacting your local customs authority before placing an order.
9. Lost, Missing, or Damaged Shipments
If your package appears to be lost, missing, or damaged during delivery, please contact our Customer Support team as soon as reasonably possible.
To help us investigate the issue, please provide:
Order Number;
Tracking Number;
Description of the issue; and
Clear photographs of the package and product, if applicable.
We may work with the applicable shipping carrier to investigate the shipment.
Depending on the circumstances and the results of the investigation, we may arrange a replacement, refund, or other appropriate resolution in accordance with our applicable policies and applicable law.
10. Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
This may include:
Full Recipient Name;
Complete Shipping Address;
Postal Code;
Valid Phone Number; and
Other information required for delivery.
To the extent permitted by applicable law, we are not responsible for delivery failures, delays, or additional shipping costs caused by incorrect or incomplete information provided by the customer.
Examples include:
Incorrect shipping address;
Missing apartment or unit number;
Incorrect postal code;
Invalid phone number;
Incomplete recipient information; or
Failure to receive or collect the package.
If a package is returned to us because of incorrect or incomplete shipping information, additional shipping costs may apply if the customer requests that the order be reshipped.
11. Refused or Unclaimed Packages
If a customer refuses delivery or fails to collect a package within the applicable carrier holding period, the package may be returned to our warehouse.
If the package is returned to us, please contact Customer Support to discuss the available options.
Where permitted by applicable law, reasonable shipping, handling, return, or other costs incurred as a result of a refused or unclaimed shipment may be deducted from any applicable refund.
12. Delivery Address Requirements
For successful delivery, customers should ensure that the shipping address is:
Complete and accurate;
Accessible to the courier;
Associated with a valid recipient; and
Supported by a valid telephone number where required.
For Cash on Delivery (COD) orders, customers should also ensure that the recipient is available to receive the package and make the required payment directly to the courier.
13. Delivery Confirmation
A shipment may be considered delivered when the applicable carrier's tracking system records the package as delivered.
If you believe a package has been incorrectly marked as delivered but you have not received it, please contact our Customer Support team as soon as possible.
We may request additional information and may contact the applicable carrier to investigate the delivery status.
14. Shipping Restrictions
Certain products, destinations, or delivery addresses may be subject to shipping restrictions imposed by carriers, customs authorities, or applicable laws.
If we are unable to ship an order to your selected destination, we may contact you to discuss an alternative arrangement or cancel the affected order and provide an appropriate refund where applicable.
15. Contact Us
If you have any questions regarding shipping, order processing, delivery, tracking, customs, or logistics, please contact our Customer Support team.
Customer Support Email:
ma0627722371@gmail.com
When contacting us about a shipment, please include your order number and tracking number whenever available.
Our Customer Support team will make reasonable efforts to respond to your inquiry as promptly as possible and assist you throughout the shipping and delivery process.
Thank you for choosing Upteg.shop. We appreciate your business and are committed to providing a reliable and transparent delivery experience.